All order cancellations are processed as store credit. If your order has already processed, we are unable to cancel the order or make any changes.

Unfortunately, once an order has been dispatched from our warehouse, we have no control over any delays within the postal network. Please know, your order is on its way, and we are doing everything we can to ensure it is delivered as quickly as possible.

This indicates that we have received your order and are actively working on its dispatch. Once the dispatch process is complete, the status will transition to 'fulfilled,' and you will receive your tracking information through email.

Contact us via email ASAP and we may be able to but we cannot guarantee.

Please allow 1–3 business days for processing before your order is dispatched. Once your order has been shipped, you’ll receive a confirmation email with your tracking details.

Your tracking information will be sent via email once your order has been dispatched from our warehouse.

If your country is not listed please email support@eighthandco.com for a shipping quote

If you think you have received an item with a manufacturing fault or an incorrect item to the one ordered, please email our Customer Service team as soon as possible at support@eighthandco.com Please attach 2-3 clear photos of the fault you are seeing.

Please note that Eighth & Co does not accept returns for garments which have been damaged during wash or wear and tear.

Once we receive your return at our warehouse , we will begin processing it. This may take 3-4 business days. After processing, store credit will be added to your account, and you will receive an email.

If you’re not completely happy with your purchase, you’re welcome to return your items for a Store Credit. Please note, we do not offer refunds for change of mind or incorrect sizing. All return shipping costs for change of mind or sizing issues are the responsibility of the customer.

Store Credit: If your order was placed using a discount code, the store credit will reflect the final amount you paid (after the discount). Store credits are valid for 12 months and can be used on any item on our website.

Condition of Items: Returns will only be accepted if items are in 100% original condition, with tags attached: unworn, unwashed, un-perfumed, and free from makeup or fake tan.

Return Shipping: Customers must cover the postage cost to return items. We recommend using a traceable delivery service, as we cannot be held responsible for lost or damaged return parcels.

Final Sale Items: All sale items are final and cannot be returned or exchanged unless faulty or defective.

Hygiene & Exclusions: For hygiene reasons, we do not accept returns on fake tan, lingerie, socks, earrings, or most beauty products unless faulty. Clothing and swimwear must be tried on over underwear, and hygiene seals on swimwear must remain intact. Returns will not be accepted if the seal is removed (unless the item is defective).

Items that do not meet these Conditions of Return will not be accepted, and customers will be notified.